Speaking
Increasing trial-to-paid conversion with IBM’s Path to value playbook @ IBM’s Quarterly Design Review (Jun 2024)
How cross-disciplinary collaboration led to an award-winning watsonx submission @ IBM HQ (Sept 2023, Jun 2024)
Turn problems into possibilities with Design Thinking @ Texas Library Conference (Apr 2023)
User experience research across the product life cycle @ University of Texas at Austin - ITD 380 Advanced Design Thinking (Feb 2023)
Create a compelling research playback through storytelling @ University of Texas at Austin - ITD 370 Advanced Design Thinking (Nov 2022)
From sensemaking to action @ University of Texas at Austin - ITD 370 Advanced Design Thinking (Oct 2022)
A behind-the-scenes look at purchasing IBM Software @ IBM Service Design Guild (Sept 2022)
Interviewing 101: Mastering the Fundamentals @ University of Texas at Austin - ITD 370 Advanced Design Thinking (Aug 2022)
Interviewing 101: Mastering the Fundamentals @ IBM Patterns Design Bootcamp (Aug 2022)
Kano model in 5 minutes @ IBM Turtle Talks (Jul 2022)
Design’s impact throughout the product life cycle @ IBM Systems Transformation Talk (Apr 2021)
Ask Me Anything Career AMA @ IBM Patterns Design Bootcamp (Feb 2021)
Using the Kano model to prioritize your product roadmap @ IBM Istanbul Research Guild (Oct 2020)
Practical application of Enterprise Design Thinking in Systems @ IBM Systems Design Summit (Sept 2020)
Writing
Keep an eye on your product’s big picture with UX Research — UX Collective (Mar 2022)
Build better relationships with UX Research stakeholders — UX Collective (Feb 2022)
Plan and facilitate a successful remote workshop — Medium (May 2020)
Design a research report your stakeholders will actually use — Medium (Oct 2019)
Teaching
Leading a discussion on how UX research is elevating the digital self-service experience for prospective customers @ IBM Product Management Academy in Armonk, NY
Teaching Advanced Design Thinking + User Research to graduate students @ the University of Texas at Austin
Sharing collaboration and user-centered design best practices with IBM's Corporate Strategy team at HQ in Armonk, NY
Discussing the role of UX research in product discovery and strategy @ IBM Product Management Academy in Armonk, NY